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You can temporarily suspend your account here. If you’re logged in to Online Banking, navigate to Company Profile > Temporary Account Suspension Request.
Please note that upon account suspension, all outgoing transfers including any scheduled recurring transfers will be suspended. You’ll still be able to log in to Online Banking to view your balances and perform administrative functions such as statement retrieval.
Generally, incoming transfers are not affected by a customer-initiated temporary account suspension and may continue to be credited. However, some incoming transfers may be delayed, rejected or returned depending on the payment channel, intermediary bank processing, or if additional verification/regulatory checks are required.
To unsuspend your account, contact Business Support at 1800 268 8888 or (65) 6813 3688 if calling from overseas from 9:00am – 6:00pm, Mon – Fri except Public Holidays. You can also perform a web call here. Once unsuspended, your account will resume normal operations.
